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Dormbox Community Guidelines

Our goal is for every Dormbox user to be safe and comfortable from start to finish. That’s why we require all our users and movers to uphold a high standard of conduct, and to follow the law and our Community Guidelines. Failure to meet the expectations of the Community Guidelines can lead to permanent removal from Dormbox. Safety incidents are rare, and by following these guidelines, you can help ensure they’re even less likely to happen. We’re all in this together, and it’s up to all of us to help make Dormbox a safe community for all.

Be Safe.

However you use Dormbox, you must keep the experience safe for yourself and others. That means following local and federal laws, and abiding by our weapons and age policies. Be Respectful.

Dormbox is built on the power of a diverse and inclusive community. To maintain the strength of our community, treat everyone you meet through Dormbox with dignity and respect. Do not do anything to endanger, threaten, or harass any other person you meet on the platform. Be Helpful.

Help protect and improve the Dormbox community by alerting us to any situation that makes you feel uncomfortable. When reporting an incident to Dormbox, provide as many details as possible — the more information we have, the faster we can address your concern. If you ever report an incident to 911, let us know so we can work with law enforcement and take appropriate action.

User rules:

Failure to abide by Dormbox’s Terms of Service or other policies can result in temporary or permanent deactivation from the Dormbox platform.

To ensure a safe and respectful experience, do not:

Pay your fee in cash (cash tips are OK)

Discriminate against another member of the community on the basis of race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law

Touch movers without their explicit consent

Use abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures

Smoke, vape, or consume alcohol during your pick-up or drop-off

Damage movers or other users property

Engage in fraudulent behavior, including but not limited to: using a stolen phone or credit card to request service, coupon phishing, or manipulating referrals for credit Broadcast or record in violation of state or local laws

Movers rules:

Failure to abide by Dormbox’s Terms of Service or other policies can result in temporary or permanent removal from the Dormbox platform.

To ensure a safe and respectful experience, do not:

Work under the influence of drugs or alcohol

Violate Dormbox’s weapons policy by bringing a weapon along on a Dormbox pick-up, drop-off on Dormbox property or University property

Engage in unsafe driving behaviors including but not limited to: speeding, running red lights and stop signs, tailgating, and making lane changes without proper signaling

Discriminate against another member of the community on the basis of race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, military status, or any other characteristic protected under law

Refuse to provide service to a user with a service animal, or with a wheelchair

Physically touch users or other movers without their explicit consent

Use abusive, discriminatory, sexual, or inappropriate language, behavior, or gestures

Damage property, or retain and refuse to return a users items

Broadcast or record in violation of state or local laws or Dormbox's recording device policy.